Refund policy
Returns & Refunds
We accept returns on orders within 30 days of purchase, provided they are in an unopened, unused condition with the shrink seal unbroken. Any products that have been opened cannot be returned.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Once reviewed, we will arrange a replacement or refund where appropriate.
Order Cancellations
Orders may be cancelled before they have been dispatched, provided at least 24 hours notice is provided.
Once an order has been shipped, it can no longer be cancelled.
Non-Refundable Situations
We are unable to offer refunds or replacements for:
- Change of mind
- Incorrect delivery information provided at checkout
- Delivery delays caused by the courier
- Failed delivery attempts
- Products that have been opened, used, or improperly stored after delivery
- Damage caused after delivery
Lost Parcels
If your parcel appears to be lost in transit, please contact us.
We will work with the courier to investigate the shipment and, where appropriate, arrange a replacement or other suitable resolution.
Need Help?
If you have any questions regarding your order, shipping, or returns, please contact our customer support team and we will be happy to assist.